The following are general Hong Kong retail returns reference terms and may be revised before they formally apply.
Scope
This policy applies to orders paid for in Hong Kong dollars at this shop and delivered within Hong Kong.
Returns period
If the goods are unopened and unused, and you still have the original packaging, invoice or order proof, you may request a return or exchange within 7 days of receiving the order.
Hygiene products
Once opened or used, scalp-care, sun-care and personal-care products are generally not accepted for return or exchange for hygiene reasons, unless there is a quality issue with the product itself.
Quality issues
If you find the goods damaged, incomplete or not as ordered when they arrive, please contact us as soon as possible, with photos and your order details. We will arrange a replacement or refund.
Refunds and shipping
For confirmed returns, refunds will be made to the original payment method. If you return goods for personal reasons, you may need to bear the shipping cost; if the return or exchange is due to a product quality issue, we will bear the related shipping cost.
How to apply
Please contact us first by email at cs@revivre.hk, with your order number and reason, and wait for confirmation before sending anything back or arranging an exchange. Contact details are on the Contact us page.
If you have any questions, please ask us first, to avoid unnecessary shipping.